By the provisions of the Decree Law 143/2001 returns are accepted within a maximum period of 15 days after receipt of the order.

The client must notify artesanatus casubara by e-mail indicating the reason why he intends to return the article (s), if he wishes to be reimbursed or if he intends to exchange it for another article, in this case he must also indicate the reference and description of the new article to order.

delivery charges related to exchanges and returns for reasons imputed to the customer, will be the responsibility of the customer.

Returns must be made in the original packaging and unused for use, addressed to the following address:

Artesanatus casubara
Rua do Souto nº56
4050-594 Porto